Tag Archives: small business

Customer Service is a methodology, not an action!

Posted on February 22, 2012 by interman

Wow, Valentine’s Day is finally over but it was very stressful. During the week, I identified several customer service qualities that I thought I would write about. Every company screws up once in their career (only once if they are … Continue reading →

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A few terrific customer service examples.

Posted on February 6, 2012 by interman

A few readers have commented lately that I have been too negative lately, so I thought I would post some good customer service experiences of late. WENDY’S Restaurant My wife and I stopped by a Wendy’s on the way back from Richmond, VA. The person at … Continue reading →

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So here is the story. You can judge for yourself…..

Posted on February 1, 2012 by interman

So, where do I start? I guess at the beginning. This post is long so if you want to skip to the summary at the bottom, please do so. One of our largest vendors, 13% of our total revenue (maybe … Continue reading →

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Customer Service Failures – Rite Aid

Posted on January 19, 2012 by interman

Sometimes, as I write these stories, I chuckle because they almost sound made up. Fortunately for me but unfortunately for Rite Aid, I have the emails and the websites to back this up. I only have one prescription and I … Continue reading →

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Small Business Banking in the 21st Century – Part 2 – The Return of Big Banks

Posted on October 14, 2011 by interman

I have spent a few days with clients and as always, I learn as much as I teach. But yesterday, I decided to call an friend of mine who works with mid-size banks. Although he was adamant that he is … Continue reading →

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Small Business Banking in the 21st Century

Posted on September 15, 2011 by interman

I have to be honest; I debated writing this particular post as it probably will piss off at least one of my friends. But after yesterday’s incredibly frustrating but enlightening day, I had to put this down on paper (metaphorically … Continue reading →

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