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- Customer Service Failures – Fedex - Part 2 | NHS Financial - Final Thoughts with Don Noble on Customer Service Failures – Fedex
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Tag Archives: customer service
Customer Service is a methodology, not an action!
Wow, Valentine’s Day is finally over but it was very stressful. During the week, I identified several customer service qualities that I thought I would write about. Every company screws up once in their career (only once if they are … Continue reading
A few terrific customer service examples.
A few readers have commented lately that I have been too negative lately, so I thought I would post some good customer service experiences of late. WENDY’S Restaurant My wife and I stopped by a Wendy’s on the way back from Richmond, VA. The person at … Continue reading
Posted in Customer Service
Tagged Americlean, citibank, customer service, small business, wendys
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So here is the story. You can judge for yourself…..
So, where do I start? I guess at the beginning. This post is long so if you want to skip to the summary at the bottom, please do so. One of our largest vendors, 13% of our total revenue (maybe … Continue reading
Posted in Customer Service
Tagged banking, cost of goods sold, customer service, small business
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The Winner! – The worst customer service experience I have ever had.
That’s right. This past week I had the worst customer service experience ever. It will go down as the worst this year easy. Could be the worst for the decade. That’s a bold statement, Don. Yes it is, loyal reader. … Continue reading
Posted in Customer Service, Uncategorized
Tagged billing, customer service, systems, vendor
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Customer Service Failures – Rite Aid
Sometimes, as I write these stories, I chuckle because they almost sound made up. Fortunately for me but unfortunately for Rite Aid, I have the emails and the websites to back this up. I only have one prescription and I … Continue reading
Customer Service Failures – Cox Communications – Hopefully Part 1
I hope you enjoy my customer service failures. It has been awhile since I have posted one but this one is a killer. After I stopped laughing, I started writing. I do not know where to start. I was watching … Continue reading
Bank of America – Customer Service Failure or Shrewd Move
I have been obsessing over Bank of America’s decision to introduce a fee on their debit card customers. The more I thought about it, the more I wondered if they had this more carefully planned out from the beginning. So … Continue reading
Posted in Customer Service
Tagged bank fees, Bank of America, Congress, customer service, debit card fees
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Examples – a perfect teaching model.
Thank you all for your comments and suggestions, both on and off line. They are much appreciated. One comment in particular, captured my attention and I thought I would use it for another post. In response to my blog entry … Continue reading
Customer Service Failures – Fedex
I am starting a new series of posts on customer service. As most of you know, I consider customer service to be one of the things that either makes a company great or drags it to its knees. So, I … Continue reading