Category Archives: Uncategorized

The Winner! – The worst customer service experience I have ever had.

Posted on January 27, 2012 by interman

That’s right. This past week I had the worst customer service experience ever. It will go down as the worst this year easy. Could be the worst for the decade. That’s a bold statement, Don. Yes it is, loyal reader. … Continue reading →

Posted in Customer Service, Uncategorized | Tagged , , , | 1 Comment

Be afraid, be very afraid (of who is looking at your data)!

Posted on September 18, 2011 by interman

I was delayed by a few days as I was doing research. That being said, I found something out today that pretty much scared me silly. A little background. As most of you who know me, I used to be … Continue reading →

Posted in Uncategorized | Tagged , , , , | 2 Comments

What is your time worth OR should I be doing that?

Posted on September 14, 2011 by interman

A long time ago (well, it felt like a long time), I read an article that detailed a way to choose what things you should do yourself and what you should pay someone else to do. I cannot remember the … Continue reading →

Posted in COST OF GOODS SOLD, Uncategorized | Tagged , , , | Leave a comment

Are your wheels on the ground and are you headed in the right direction?

Posted on September 14, 2011 by interman

A very smart colleague of mine (Diane Feldman from Gap International) and I were having a conversation about what makes companies successful. As we continued our discussion, we came up with a metaphor that seemed to be perfect in describing … Continue reading →

Posted in Uncategorized | 2 Comments

My New Website

Posted on September 13, 2011 by interman

After much prodding from my clients, colleagues, friends and my wife, I have decided to update my company website. I am changing the format to a blog to I can continue my advice. So, for those who don’t know me, … Continue reading →

Posted in Uncategorized | 2 Comments