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- Henry on Customer Service is a methodology, not an action!
- Corey on The Winner! – The worst customer service experience I have ever had.
- Customer Service Failures – Fedex - Part 2 | NHS Financial - Final Thoughts with Don Noble on Customer Service Failures – Fedex
- interman on Bank of America – Customer Service Failure or Shrewd Move
- Henry on Bank of America – Customer Service Failure or Shrewd Move
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Author Archives: interman
Bank of America – Customer Service Failure or Shrewd Move
I have been obsessing over Bank of America’s decision to introduce a fee on their debit card customers. The more I thought about it, the more I wondered if they had this more carefully planned out from the beginning. So … Continue reading
Posted in Customer Service
Tagged bank fees, Bank of America, Congress, customer service, debit card fees
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Examples – a perfect teaching model.
Thank you all for your comments and suggestions, both on and off line. They are much appreciated. One comment in particular, captured my attention and I thought I would use it for another post. In response to my blog entry … Continue reading
Customer Service Failures – Fedex
I am starting a new series of posts on customer service. As most of you know, I consider customer service to be one of the things that either makes a company great or drags it to its knees. So, I … Continue reading
Let’s have a meeting to discuss that. Or Join me in the seventh circle of hell.
I HATE meetings. Wow, that is a load of my mind. I am sorry if I offend anyone that really enjoys meetings, but they are a colossal waste of time and money. I am not talking about training meetings (which are not really meetings, … Continue reading
Be afraid, be very afraid (of who is looking at your data)!
I was delayed by a few days as I was doing research. That being said, I found something out today that pretty much scared me silly. A little background. As most of you who know me, I used to be … Continue reading
Small Business Banking in the 21st Century
I have to be honest; I debated writing this particular post as it probably will piss off at least one of my friends. But after yesterday’s incredibly frustrating but enlightening day, I had to put this down on paper (metaphorically … Continue reading
Posted in Banking
Tagged bank, banking relationships., banks, lending, SBA, small business
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What is your time worth OR should I be doing that?
A long time ago (well, it felt like a long time), I read an article that detailed a way to choose what things you should do yourself and what you should pay someone else to do. I cannot remember the … Continue reading
Posted in COST OF GOODS SOLD, Uncategorized
Tagged cost of goods sold, executives, honey-do list, time value
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Are your wheels on the ground and are you headed in the right direction?
A very smart colleague of mine (Diane Feldman from Gap International) and I were having a conversation about what makes companies successful. As we continued our discussion, we came up with a metaphor that seemed to be perfect in describing … Continue reading
Posted in Uncategorized
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My New Website
After much prodding from my clients, colleagues, friends and my wife, I have decided to update my company website. I am changing the format to a blog to I can continue my advice. So, for those who don’t know me, … Continue reading
Posted in Uncategorized
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